Reporting

The Reporting application is a dynamic data warehouse for multidimensional OLAP analysis and SQL based Datamart reporting.

The actual reporting is carried out using Microsoft SQL Reporting Services.

This document introduces standard reports. For more information about reporting data see the following documents in the Operations section of help page:

  • Reporting Contact Handling Examples

  • Reporting Data Guide

CAUTION: The software users (service providers and end-users) are fully responsible for ensuring that the services provided using this software do not violate or are not used in contravention of local legislation. The software users must acknowledge that the software collects identification data for enabling the services and their invoicing, security and troubleshooting, protecting the services against misuse and misappropriation, and further improvement of the software and services, and they must assume the full responsibility for the use of the data collected.

As of SP04 and onwards, you can also view Reports with SAP BusinessObjects (BO).

Note:

As of 1711,

  • Data Protection Office (DPO) may have anonymized some data on customer request, or data is anonymized automatically based on the defined personal data retention times.
  • Deletion of reporting data can be done by defining the Reporting Database Server installation variable Reporting Data Retention Time in Years in Infrastructure Administrator.
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