Reports with SAP BusinessObjects

This documentation explains how to

• Access the reports

• View the reports

To view standard reports in BusinessObjects (BO), you must have the following:

• In your system, there must be:

  • The BO environment installed and configured

    For more information, see http://help.sap.com/pcat_analytics.

  • The standard reports package (the .lcmbiar file) installed and configured

    For more information, see Center Installation Guide.

• You have appropriate user accounts and rights to view the reports:

  • The user accounts are synchronized with BO system if the following is fulfilled:

    • Connection between Sinch Contact Center and BO System is defined with Batch Job Server variables in Infrastructure Administrator.

    • The Business Objects User Rights Synchronization job is enabled in SC System Services > Batch Job Server Settings.

    • User’s BO login id is defined in SC User and Role Management > Users > Authentication, see Entering Authentication Information.

    • User has Statistics Details rights to objects to be reported, see User Rights Management.

    Changed in 1611.