Record Element

Use

The record element enables recording the caller message. Recording is available globally in the IVR application, even though it is placed in a parent element form.

The record element can be nested in the following parent elements: form.

It can have the following child elements: audio, filled, noinput, nomatch, prompt.

Attributes for record Element

Description

Identifier

Enter the identifier, either a short name or number. The identifier appears in the ID column, and it is used as an address when the call is transferred to this element.

Condition

Define the condition with a Python statement using one of the following options:

  • Use a ready-made condition:

    1. Select the condition from the drop-down list, they are indicated with Condition:.

    2. Select x (and y) from the drop-down list, or write the value, variable or Python statement.

    3. Click OK.

  • Choose a query, status, variable or other statement from the drop-down list, and complete the Python statement. For example, to make a condition that A-number must be 12345, choose a variable {ANUMBER} from the drop-down list and enter == "12345".

  • Enter the whole statement in Python code.

Expression

Instead of Condition, you can define a condition with an expression.

Maximum Duration

Define the maximum time for the message, and choose the time unit. The default value is 300 seconds (5 minutes).

Beep When Recording Starts

To give a start signal for recording, select the checkbox.

End Recording with DTMF

To enable the caller to stop the recording with a DTMF digit, select the checkbox.

Attributes Specific to Sinch Contact Center

Description

Enter a description of your element; what is it planned for, its requirements and limitations.

Terminating Digit

To define the DTMF digit that stops recording, choose it from the list. The default value is #.

Destination Filename

To save the recording in the default path, enter the relative file name with quotes, for example 'RecordFile'. To define the record file name with an expression, choose or enter the expression here, and use the Use Destination Filename option for the Destination Path.

Note:

If you use a local file path for Data Source Expression, you must double the back-slashes in the path definition.

Prefix Filename with Call ID

To add the call’s identification number as a prefix, select the checkbox.

Destination Path

Choose the recording path. If you use the default path, you can use the filename in quotes for the Destination Filename field. Use the Use Destination Filename option if you define other than default path and name with expression.

Record Mode

Choose if you replace the existing record file, or if you add the new recording to the existing one.

Example

To add a step that asks the caller to leave a message after the beep, add the following steps. You must have an appropriate audio file; to bring it in the system, define it first as a prompt file, and then make a new prompt in Queue Management.

  • Add the form element with appropriate identifier.

    • Add the record element in the form element, and define at least its identifier, for example MyRecord.

      • Add the audio element, and choose the prompt to be played.

  • Add an appropriate element such as if, transfer, and so on, and define its Condition by choosing the variable record:MyRecord.