Configuring User Voicemail and Notification Call Settings

You must have rights to modify the user’s settings or to create users. You also need rights to create and view voicemail extensions.

You use this procedure to configure the voicemail and settings related to call notification.

  1. On the System Configurator main screen, choose User and Role Management > Users.
  2. Search for the user whose voicemail you want to configure.

    The search result list appears.

  3. Choose the user by double-clicking it.
  4. Choose Voicemail and Notification Call Settings.
  5. Configure the settings according to the following table.

    Field

    Function

    Voicemail Number

    Enter the voicemail extension number.

    Use the Number Viewer tool to check which numbers are available and unused in the system.

    Message Length

    Choose the default maximum length for a message that a caller can leave.

    Message Quota

    Choose the default maximum number of messages saved and displayed in the message inbox.

    If the message quota has been defined in System Services > Voicemail Settings, the system-wide setting overrides the user-specific value.

    Activate E-Mail Notification

    Select this option if you want that the user receives a copy of a new voicemail message by e-mail. The voicemail is in the e-mail as an attachement.

    Activate SMS Notification

    Select this option if you want that the user receives an SMS notification for a new voicemail message.

    Activate SMS Notification for All Messages

    Select this option if you want that the user receives an SMS notification for all new voicemail messages. Otherwise the user receives a notification only for the first new voicemail message.

    Notification Call Number

    Enter the number for receiving voicemail messages.

    Number of Retries

    Enter the number of attempts the notification call number is called, if the first call is not answered.

    Retry Interval

    Enter the interval between the attempts.

    Other Destination

    Enter an optional forwarding number that is used if the caller presses the 5 key when listening the voicemail greeting. The key must be pressed within 30 seconds if the caller wants to be forwarded to this number instead of leaving a voicemail message.

    Activate Notification Call

    Select this option if you want that the user receives a notification call that a new voicemail message has been left. The user is called, and when the call is answered, it is connected to Voicemail IVR.

    Confirm Notification Call

    Select this option if you want that the user must confirm a received message by pressing the key 1 or skip the confirmation by pressing the key 0. If the confirmation is skipped, the notification call is made again. However, if you have not defined any value for the Number of Retries setting, the notification call is not made again.
  6. Save your entries.