Nomatch and Noinput Elements

Use

The noinput and nomatch elements provide means to handle situations when there is no appropriate answer from the customer. Typical example is to have them in menu element where noinput defines what happens when the user gives no choice, and nomatch defines what happens when the user chooses an option that is none of the choices defined for the menu.

Both elements can work simply as containers for their child elements that are always carried out in no-input and no-match situations, or they can have conditions and counts that make the performance conditional.

noinput

The noinput element has child elements assign, audio, clear, exit, goto, if, and it can be nested in the field, form, menu, transfer, record, vxml element.

* = Specific to Sinch Contact Center


Attributes of noinput Element	Description
Condition	Define the condition for executing the child elements in this element. Use one of the following options: Use a ready-made condition: Select the condition from the drop-down list, they are indicated with Condition:. Select x (and y) from the drop-down list, or write the value, variable or Python statement. Click OK. Choose a query, status, variable or other statement from the drop-down list, and complete the Python statement. For example, to make a condition that A-number must be 12345, choose a variable {ANUMBER} from the drop-down list and enter `== "12345"`. Enter the whole statement in Python code.
Count	Enter the appropriate number to define how many times a user is given a chance to enter a DTMF but no answer is received, before the child elements in this element are executed.
Description*	Enter a description about what this element is planned for, its requirements and limitations. This helps you to track possible errors later on.
Reporting Condition*	Define the condition for including this answer option in reporting. For example, you may not want to include all not answeredoptions in reporting when the customer after a few trials enters a proper choice. Make definitions in the same way as any condition, see above. Added in SP04.
Answer Option in Reporting*	Enter a free form text to be displayed in Reporting and Online Monitoring, especially as an Answer Option for a survey IVR script report. Added in SP04.

nomatch

The nomatch element has child elements assign, audio, clear, disconnect, exit, goto, if, log, var, and can be nested in the field, form, menu, transfer, vxml elements.


Attributes of nomatch Element	Description
Condition	Define the condition for executing the child elements in this element. Use one of the following options: Use a ready-made condition: Select the condition from the drop-down list, they are indicated with Condition:. Select x (and y) from the drop-down list, or write the value, variable or Python statement. Click OK. Choose a query, status, variable or other statement from the drop-down list, and complete the Python statement. For example, to make a condition that A-number must be 12345, choose a variable {ANUMBER} from the drop-down list and enter `== "12345"`. Enter the whole statement in Python code.
Count	Enter a number for how many times a no-matching DTMF can be entered before the child elements in this element are executed.
Description*	Enter a description about what this element is planned for, its requirements and limitations. This helps you to track possible errors later on.
Reporting Condition*	Define the condition for including this answer option in reporting. For example, you may not want to include all no-matching answers in reporting when the customer after a few trials enters a proper choice. Make definitions in the same way as any condition, see above. Added in SP04.
Expression for Answer Option in Reporting*	Enter an expression that defines the text to be displayed in Reporting and Online Monitoring, especially as an Answer Option for a survey IVR script report. Added in SP04.

Example

See the menu example Example_QueueTransfer_IVR_import.xmlin the Examples and Templates folder.