Managing OB Campaign Call Results
Use
You use this procedure to create, modify, and delete call results. Every campaign must be linked to a call result.
Call results are control data values that inform Outbound Dialing Controller (ODC) how to react to a call, that is, is the call considered handled, or is redialing required. The following call results are available:
Call Result |
Description |
---|---|
Answering machine |
Redial is required. |
Auto-attendant |
The call is handled. |
Busy |
Redial is required. |
Fax |
The call is handled. |
Hang up |
The call is handled. |
Instant redial |
Redial is required. |
Modem |
The call is handled. |
No answer |
Redial is required. |
Redial |
Redial is required. |
Refusal |
The call is handled. |
Successful |
The call is handled. |
Unknown |
Redial is required. |
Wrong number |
Redial is required. |
Wrong person |
The call is handled. |
Prerequisites
You must have rights to manage call results. You also need rights to view campaigns.
Procedure
Creating Call Results
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On the System Configurator main screen, choose
. -
Choose Add New.
A screen area with relevant assignment blocks appears.
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In the Basics block, enter the name for the call result.
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For information about the rights assignment block, see Access Rights.
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In the Campaigns block, choose the campaign for which the call result is available.
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In the Call Results block, enter the text that is displayed in the call result list in the end-user application in the Call Result column, and then choose the result for it.
The system gives the call results an ordinal number. You can change the order by using Up and Down.
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Save your entries.
Modifying or Deleting Filters
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On the System Configurator main screen, choose
. -
Search for the call result whose settings you want to modify.
The search result list appears.
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Choose the call result by double-clicking it.
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Modify the settings, or choose Delete to remove it.
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Save your entries.