Managing OB Campaign Call Results

Use

You use this procedure to create, modify, and delete call results. Every campaign must be linked to a call result.

Call results are control data values that inform Outbound Dialing Controller (ODC) how to react to a call, that is, is the call considered handled, or is redialing required. The following call results are available:

Call Result

Description

Answering machine

Redial is required.

Auto-attendant

The call is handled.

Busy

Redial is required.

Fax

The call is handled.

Hang up

The call is handled.

Instant redial

Redial is required.

Modem

The call is handled.

No answer

Redial is required.

Redial

Redial is required.

Refusal

The call is handled.

Successful

The call is handled.

Unknown

Redial is required.

Wrong number

Redial is required.

Wrong person

The call is handled.

Prerequisites

You must have rights to manage call results. You also need rights to view campaigns.

Procedure

Creating Call Results

  1. On the System Configurator main screen, choose Outbound Management > Call Result.

  2. Choose Add New.

    A screen area with relevant assignment blocks appears.

  3. In the Basics block, enter the name for the call result.

  4. For information about the rights assignment block, see Access Rights.

  5. In the Campaigns block, choose the campaign for which the call result is available.

  6. In the Call Results block, enter the text that is displayed in the call result list in the end-user application in the Call Result column, and then choose the result for it.

    The system gives the call results an ordinal number. You can change the order by using Up and Down.

  7. Save your entries.

Modifying or Deleting Filters

  1. On the System Configurator main screen, choose Outbound Management > Call Result.

  2. Search for the call result whose settings you want to modify.

    The search result list appears.

  3. Choose the call result by double-clicking it.

  4. Modify the settings, or choose Delete to remove it.

  5. Save your entries.