Security Guide provides information that is relevant for all life cycle phases.

Topics in this section are especially important if your system or your customers are located in European Union countries.

Sinch Contact Center provides its users with advanced telephony and contact center features.

User management and authentication is managed in the System Configurator application.

Sinch Contact Center uses role-based user management that enables defining user authorizations on individual, group, or role level.

Your network infrastructure is important in protecting your system. Your network needs to support the communication necessary for your business needs without allowing unauthorized access.

Data in the Sinch Contact Center is stored in several databases.

The client terminal component, Terminal.msi includes ActiveX component.

You need to consider several security aspects when setting up the system.

If your system does not work as anticipated, or an error occurs, you can troubleshoot your system.