Call Switching

Managing trunks (formerly gateways), switching routes, generic switching rules, locations, barring groups, and global switching settings

In this view you manage the following items:

• Trunks, or former gateways. Sinch Contact Center can be integrated in two types of trunks:

  • PSTN trunks are used to connect your contact center system to PSTN network. Those are communicating via either SIP or H323 protocol. We recommend using SIP trunks.

  • WebRTC type is used in conjunction with ECF/Communication Panel clients to enable voice communication in a browser.

• Switching Routes

• Generic Switching Rules

• Locations

• Barring Groups

• Global Switching Settings where you can define codec and other RTP settings (for example choose the used codecs), take NAT into use, and manage toll-free queuing and call bandwidth control.