Supervisor Dashboard

This section instructs in setting up Supervisor Dashboard, which gives Supervisors a realtime view to agents and interactions.

As an administrator, you need to configure user rights for Supervisor Dashboard users.

1. Go to System Configurator > User and Role Management > User Groups.

2. Create supervisor or team leader user groups according to the instructions in the System Configurator document but do not add any role to the group.

   You can also add rights directly to a user but for easier rights and user management, we recommend to add rights via user groups.

   Note:

   Make sure the users have user settings template defined.

3. In the User Rights assignment block, add the following rights and then save and close.

   Object Type	Access Level
   Directory Group	View
   Presence Profile	View
   Queue/Queue Group	View Manage contact history Statistics summary Statistics details
   Skill	View
   User/User Group	View Modify Manage presence Manage contact history Statistics summary Statistics details Log on agents to queue/log off agents from queue