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Client Workstation Guide
Client Workstation Guide
  • Introduction
  • Accessing Administrative Applications
  • Starting to Use Sinch Contact Pro End-User Applications
  • Installation of Client Components
  • Browser Configuration
  • Certificates on Client Workstations
  • Auto-Start
  • Installing Audio Devices and Video Cameras
  • Calls Recorded at Client Workstations
  • Log Files Saved on Client Workstations
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  2. Starting to Use Sinch Contact Pro End-User Applications

    Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Cloud for Customer (C4C) integration

  • Starting to Use Sinch Contact Pro End-User Applications

    Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Cloud for Customer (C4C) integration

    • Communication Panel
    • Communication Desktop (CDT)
    • Using CDT and Microsoft Skype Simultaneously
    • Supervisor Dashboard

      This section instructs in setting up Supervisor Dashboard, which gives Supervisors a realtime view to agents and interactions.

    • Online Monitoring
    • Reporting
    • SAP Cloud for Customer Integration (C4C)

Starting to Use Sinch Contact Pro End-User Applications

Requirements and instructions for starting Communication Panel, Communication Desktop, Online Monitoring, Reporting, and SAP Cloud for Customer (C4C) integration

Each Sinch Contact Pro application has its specific requirements, see the following sections

  • Communication Panel

  • Communication Desktop (CDT)

  • Online Monitoring

  • Reporting.

  • Additionally SAP Cloud for Customer Integration can be used with CDT and ECF/Communication Panel.

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