Document History
|
Version |
Date/Description |
|---|---|
|
00 |
2011-06-06: Initial Release |
|
01 |
2011-10-13: 7.0 SP01 Added chapters about starting the administration workstation (IA and SC), installing Calendar Integration, and using 6.0 and 7.0 versions on one workstation. |
|
02 |
2012-04-26: 7.0 SP03 Updated Convergence prerequisites |
|
03 |
2012-08-20: Internet Explorer configuration edited and added mctabuff as prerequisite for Online Monitoring. CDT logging text revised. 2012-08-20: Internet Explorer configuration edited, and added chapter about malware protection programs. |
|
04 |
2013-02-15: Note about power saving settings for USB devices added. Instructions for MSI packages enhanced. |
|
05 |
2013-06-17: SP05: IE 10 and Java 7 support added, prerequisites edited |
|
06 |
2013-09-20: SP06: Client Workstation Components installation updated. Added section SAP Cloud for Sales and Service Integration 2014-01-03: Windows 8 instructions added, device adaptor instructions updated, IE configuration for SAP Cloud added. 2014-02-19: Visual C++ Redistributable for Visual Studio 2012 must be 32-bit. .NET version can be 4.0 compatible. Clarified cloud integration a bit more. 2014-04-04: References to Cloud Edition added. |
|
07 |
2014-06-10: Product name changed to SAP Contact Center, auto-update function added, all log files changed to type .log, C4C integration updated 2014-08-20: Added information to Starting IA or SC with Web Start on IE starting to block out-dated ActiveX controls, and to Internet Explorer Configuration about the issue with Internet Explorer update MS14-037 (kb2962872). 2014-09-25: Corrected information about recorded files, and Windows 8.0 |
|
08 |
2015-04-21: SP08 changes: auto-update updated, Java 6 support removed. |
|
09 |
2015-12-01: SP09 version: Also MS Office 2013 32-bit can be used for Outlook Calendar Integration and Convergence; small fixes in auto-update and C4C functions, support for Windows 10 added. |
|
10 |
2016-08-16: 1608 changes: Java 7 support removed, C4C integration with ECF added. |
|
1702 |
2017-02-25: SC Web Access is supported. |
|
11: 1705.1 |
2017-05-25: DirectAccess support added. 2017-05-31: Supported prerequisites updated. |
|
11: 1708 |
2017-08-28: Skype information updated |
|
12:1711 | 2017-11-27: FP12 version. |
| 13 | |
| 14 | 2019-05-10: FP14 version: TLS 1.2 support, Java 11 support, Java 8 64-bit support added2018-12-14: FP13 version: Communication Panel added, Convergence and Calendar Integration removed. |
| 15 | 2019-11-29: FP15 version, Supervisor Dashboard added |
| 16 | 2020-05-20: FP16 release |
| 17 | 2021-04-13: FP17 version |