Integrations
Communication Panel can be integrated with various third-party applications.
- Integration to SAP Service Cloud Live Activity
  - Customer Identification in SAP Service Cloud
- Integration to SAP CRM and S/4HANA
  Communication Panel can be integrated to SAP CRM and S/4HANA.
- Third-Party Applications
  Third-party web applications are developed by third-party vendors or system integrators and can be placed in the extension area as an iframe.
- Integration to ServiceNow
  Communication Panel can be embedded in to ServiceNow.
- Integration to Salesforce
  Communication Panel can be embedded in to Salesforce
- Virtual Desktop Infrastructure

Customer Identification in SAP Service Cloud

When Communication Panel is embedded in SAP Service Cloud, Business Partners can be identified from the SAP Service Cloud data. Communication Panel sends the source address information for identification when a conversation is offered to an agent.

To create a Business Partner, see SAP Service Cloud documentation for information. You may need to create a Business Partner separately for each conversation channel.