Document History
|
Document Version |
Date |
Description |
|---|---|---|
|
4.0 |
2013/02/07 |
SP04 version: Authentication, authorization and audit log issues added in Integration Interfaces. List of Important SAP Notes reorganized. |
|
5.0 |
2013/06/17 |
Prerequisites and the List of Important SAP Notes updated. |
|
6.02 |
2014/02/19 |
SP06 Patch 1 note, ETC required also for external agents; .NET version is the newest 4.0 compatible version, SAPBCMCloudConnector.msi added to software packages. |
|
7.0 |
2014/06/16 |
SP07. Product Name changed to SAP Contact Center. |
|
8.0 |
2015/05/07 |
SP08: E-mail task routing description added. |
|
9.0 |
2016/01/13 |
SP09 version: ECF widget introduction added. |
|
10 |
2016/08/18 |
SP10/1608 release: cloud edition delivery added, Java 7 support ended, Restful Interfaces added |
|
11.1705 |
2017/06/06 |
FP11/1705 release: New restful interface, Contact Management Interface (CMI) added. |
|
11.1708 | 2017/08/29 |
1708 release: New external messaging services added to functional overview. |
|
12.1711 |
2017/11/27 |
FP12/1711 release |
| 13 | 2018/12/14 | FP13 release |
| 14 | 2019/05/10 | FP14 release |
| 15 | 2019/11/29 | FP15 release |
| 17 | 2021/04/20 | FP17 release |