Configuring Multiterminal Desktop (MTD)/ Simultaneous Ring Settings

You must have rights to modify the user’s settings.

You use this procedure to configure the MTD settings in the Communication Desktop application and Simultaneous Ring settings in Communication Panel interface. We recommend defining these settings via a user settings template, but you can also define them separately for each user. The settings defined in the template are marked with an asterisk (*) in the user settings view.

  1. On the System Configurator main screen:

    • To define a user settings template, choose User and Role Management > User Settings Template and search for the template that you want to configure.

    • To define a user’s settings, choose User and Role Management > Users and search for the user whose settings you want to configure.

    The search result list appears.

  2. Choose the template or user by double-clicking it.
  3. Choose Multiterminal Desktop / Simultaneous Ring
  4. Configure the settings according to the following table.

    If you want that the setting you have defined in the template cannot be changed on user-level, select Deny User-Level Modifications. Those settings are grayed out in the user settings view.

    Field

    Function

    Settings Common for User Settings Templates and Users:

    Use MTD

    Select this option if you want that the MTD function is activated.

    Enable Continuous Call

    Select this option if you want that the primary connection to the MTD terminal device remains active. The user answers the first inbound call using the desk phone but after that, the calls are handled using CDT. Keeping this so-called MTD call active does not mean that any of the actual calls remain active. Note that if you enter a mobile number as one of the terminal numbers, the Enable Continuous Call option is disabled. In other words, even if the Activate Mobile Phone option is not selected but the mobile phone number is entered, the Continuous Call function is disabled.

    Show Defined MTD Number

    Select this option if you want that the users are able to change the MTD number when they log on to the application. The confirmation dialog box appears even if the MTD function is not activated.

    Pick Hunt Group Call Automatically

    Select this option if you want that CDT automatically picks calls from a hunt group queue when users are in the MTD mode.

    In User Settings Only:

    Activate Virtual Phone

    Select this option if you want that the user’s extension number is used.

    Activate Mobile Phone

    Select this option if you want that the mobile phone is used for receiving calls.

    Mobile Phone Number

    If you selected the Mobile Phone option, enter the mobile phone number.

    Activate Desk Phone

    Select this option if you want that the desk phone is used for receiving calls.

    Desk Phone Number

    If you selected the Desk Phone option, enter the desk phone number.

    Activate Other Number

    Activate this option to enable Simultaneous Ring mode in Communication Panel or to use an additional device for receiving calls.

    Other Number

    If you selected the Other Number option, enter the additional phone number. The number in this field will be shown in Communication Panel's Phone Number for Simultaneous Ring field. You can change the phone number in both Communication Panel and System Configurator. The system updates the change into both interfaces.

    Terminal for Outbound Calls

    Choose which device is used for making outbound calls.

  5. Save your entries.