System Services

Configuring voicemail, external agent, Communication Mobile Client (CMC), conference, recording, e-mail, SMS, Batch job server (BJS), IP desk phone, queue callback, and prompts

In system services, you configure the following system-wide settings.

• Voicemail

• External agent

• Communication Mobile Client (CMC)

• Conference

• Recording

• E-mail

• SMS

• Batch job server (BJS)

• IP desk phone

• Queue callback

• Prompts

For these system-wide settings, you need appropriate user rights for Contact Center.

Some of the system service settings can also be defined at the queue level.