Configuring SMS Settings

You must have rights to the platform.

SMS interface must be configured before the system can send SMS messages in the System Management > Modules > SMS Server, see Configuring SMS Interface.

You use this procedure to configure the system-wide SMS settings.

Note:

To check that the certificate for encrypting PIN codes for SMS has been defined, see System Management > Modules > Agent Server > Certificate for External Password Encryption. If no certificate is defined, PIN codes are communicated as plain text. The certificate is defined in the Infrastructure Administrator (IA) application.

  1. On the System Configurator main screen, choose System Services > SMS Settings.
  2. In the Basic Settings block, do the following.

    1. Enter the time how many times the system tries to send an SMS message if the sending keeps failing.

    2. To define how often SMS messages are polled from the CEM database, enter the time and choose the time unit .

  3. Define rules how inbound SMS messages are delivered to e-mail recipients.

    Rules are combinations of a pattern (used for matching incoming messages) and destination, a corresponding e-mail address. The pattern is a pair of number and keyword separated by a colon, for example 12303:support. It has the following parts:

    • The part before the colon is the number pattern that is used for matching the destination number for the SMS message, that is, the number where the service receives messages. A number pattern is either a specific number, or a wildcard (*). that matches any number. The number pattern cannot be a number-wildcard combination, and therefore the number pattern can only match an exact number, or any number.

    • The part after the colon is the keyword pattern that is used for matching the first word in the SMS message separated with space character. The keyword pattern is either a specific string of characters, or wildcard (*) that matches any keyword. The keyword pattern cannot be a keyword-wildcard combination, and therefore the keyword pattern can only match an exact keyword, or any keyword.

    The destinations in routing rules must be valid SMTP e-mail addresses (such as support@company.com).

    When the service searches for a routing rule that matches a received SMS message, it starts from the strictest rule. The rules are used in the following order:

    • number:keyword

      Routes only the messages where both the number and keyword match

    • number:*

      Routes the messages where the number matches and ignores the keyword

    • *:keyword

      Routes the messages where the keyword matches and ignores the number

    • *

      Routes any message.

    • *:*

      Routes any message.

  4. Save your entries.