Agent Reports
Agent reports show events from the group and agent point of view. The following agent reports are available in the Standard Reports:
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Agent - Contact Handling Time, 4 reports: Annual, Monthly, Weekly, and Daily
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Agent - Agent Contact Handling Time per Queue, 4 reports: Annual, Monthly, Weekly, and Daily
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Agent - Contact Handling Volume, 4 reports: Annual, Monthly, Weekly, and Daily
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Agent - Work Done, 4 reports: Monthly, Weekly, Daily, Quarter Hourly