Campaigns

The Campaigns view provides information on the progress and status of outbound campaigns.

You can see campaign information based on your user rights. To set the interval for updating shown campaign data, go to the Settings view.

Searching for Campaigns

To narrow down the campaigns shown, define search criteria in the fields above the Campaigns table and click Search.

You can also use wildcard characters in the search fields:

question mark (?) replaces one character
asterisk (*) replaces one or more characters

To sort the information and change the columns shown in the table, see Sort, Edit, and Export Tables.

Column Descriptions

You can see the following information of each campaign.

Table 1. Campaigns Table Columns
Column	Description
Name	The name of the outbound campaign
Notes	Additional information provided in the configuration of the outbound campaign
Dialing Mode	The dialing mode used for the outbound campaign Options are: Preview In this mode agents can view the customer data before making the call. There is no time limit for viewing the customer information before the call. During the preview and wrap-up the phone line is not busy. Progressive After the agent has wrapped up a call, the software chooses a new customer automatically and makes the call immediately. The agent gets no preview time. Predictive The software makes calls automatically. When a customer answers the call, it is immediately connected to a free agent. If Queue Dialer is used, predictive calls are connected to a queue from which they are allocated to agents.
Dialer Name	The name of the dialer used
Queue	The queue to which queue dialer is configured and from which agents serve the campaign
Status	Displays the status of the campaign: Active: Agents serving the queue will be allocated campaign calls. Passive: The campaign is either paused or it has not been activated yet.
Time Zone	The time zone used in the campaign, according to configuration
Created	Date and time when the campaign was created
Start Date	The scheduled start date when the queue dialer starts campaign calling Requires the campaign to be set to start beforehand
End Date	The scheduled end date for the campaign Queue dialer no longer dials from an expired campaign. After this date, the campaign is only displayed in the list if it has been configured to stay open.
Agents	Number of agents currently serving in the campaign To view a list of the agents in the Agents view, click on the number.
Total Customers	Total number of customers to be called in a campaign The number appears only after the campaign has been made active.
Handled	The number of customers that do not require more call attempts
Max. Calls	The number of customers that have been called as many times as defined in any of the Number of Redials fields in the campaign's settings in System Configurator.
Filtered	Number of customers that have been filtered out from the campaign and will not be called
Not Handled	Number of customers that have not been called yet (who are not Handled, Max. Calls, or Filtered) This number tells you how much of the campaign remains to be completed.
Campaign Progress	Progress of the campaign shown as Handled, Max. Calls, Filtered, and Not Handled Shown as percentages in a stacked chart

To view more details on a campaign's progress and status, click the campaign's row. The Campaign Details view opens.