Scripting Management

Creating interactive scripts, callback scripts, and static scripts

In script management, you create scripts for various purposes. They can be:

• Interactive scripts

  This questionnaire-type script shows users one question-answer pair at once and then, based on the answer or the defined order, goes to the next question. These scripts are used in Outbound call campaigns and they can also be assigned to inbound queues.

• Static scripts

  This fixed-type script is used for classifying calls.

• Callback scripts

  This Callback Script (type) is used only for the callback function in CDT. Other script types are used with Communication Panel.

For information about script creation, see Creating Scripts.

Static scripts and interactive scripts can also be used in Embedded Communications Framework (ECF) in inbound queues. Outbound campaigns are not supported.

Activate scripts for queues in Queues > Basics. For more information, see Entering Basic Information for Queues.