Localization

Language

The application is available in the end user set on languages but the results of database queries, such as campaign call results, are available only in the language they are imported in the database. A user’s default language is defined in the System Configurator but each user can change it in the CDT or Communication Panel settings.

Time

All information is saved in the UTC time but displayed in the client’s time. The client’s time is defined in the beginning of each session according to the operating system settings.

Date and Time Formats

Date and time formats follow the operating system settings of your workstation.

When a month is represented in the short day format with letters MMM or MMMM, it is in Online Monitoring shown as numbers MM. Days are managed correspondingly. Number of digits in the year follows the chosen short date format, but only the years 2000–2099 are supported.