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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Messaging Services
SAP Emarsys Integration

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Defining Password and Session Policies
- Channel Settings
- Modules
- Messaging Services
  - Configuring Messaging Services
  - Sinch Conversation API
    Sinch Conversation API is the gateway to all social channels your business is using.
  - Sinch WhatsApp Business API
    You can integrate Sinch WhatsApp Business API (formerly Wavy WhatsApp) as a messaging service.
  - Sinch SMS
    Sinch SMS allows you to send and receive SMS messages from and to your Sinch Contact Pro system.
  - Configuring Microsoft Teams Integration
  - Third-Party SMS Provider
  - Direct Facebook Messenger Integration
  - SAP Service Cloud (C4C) Email Integration
    Emails are uploaded from Sinch Contact Pro servers to the C4C servers and handled on the C4C side when you have the c4semail service configured.
  - SAP Emarsys Integration
  - Social Channels 365
    SAP Social Channels 365 is a deprecated product.
  - Other SMS Integration
- Personal Data Retention Times
  You can define how long conversations and Outbound campaigns are stored in the system in System Management > Personal Data Retention Times. After the retention time, all data is anonymized or deleted.
- System Languages
- Priority

SAP Emarsys Integration

Customer reply messages from an SAP Emarsys campaign can be handled in Communication Panel. The target contact list is exported in CSV format from SAP Emarsys, and a WhatsApp campaign message can be sent to these contacts via the Sinch Campaigns tool.

When a customer clicks an option in the WhatsApp campaign message, the conversation is routed to a live agent who can continue the conversation with the customer. In the extension area, the agent can see the customer details from SAP Emarsys as well as Sinch Campaigns information that was used to create the initial campaign message.

The configurations for this integration are in Chatlayer and Sinch Campaigns.