Configuring Channel and Queue Settings

This section instructs how to configure queue and channel settings you need for your voicemail IVR.

1. To show attached data in the voicemail task, add VoicemailData either to System Management > Channels > E-Mail Channel > Extra Data Settings or to Queue Management > Queues > [email queue] > Contact Management.
   
   

   

   
   
2. To transfer calls to the voicemail IVR, define how the transfer takes place in Queue Management > Queues > [phone queue] > Contact Management > Forwarding. For example, if you want to offer voicemail service when service is closed, enter the voicemail IVR number into the Forwarding Number When Service Closed. For more information about the forwarding options, see System Configurator > Queue Management > Creating Queues > Configuring Queue's Contact Management Settings.
   
   
   
3. As voicemails may contain sensitive information, make sure they are anonymized and deleted. Use the queue setting or define the retention times in System Management > Personal Data Retention Times.