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System Services
Configuring voicemail, external agent, conference, recording, e-mail, SMS, Batch job server (BJS), IP desk phone, queue callback, and prompts
Configuring Simple Notification Service Settings

System Services
Configuring voicemail, external agent, conference, recording, e-mail, SMS, Batch job server (BJS), IP desk phone, queue callback, and prompts
- Voicemail
- Configuring External Agent Settings
- Configuring CMC Settings
- Configuring Conference Settings
- Recording
  It's possible to record calls in Sinch Contact Pro. Recording can happen automatically, either with or without the agent knowing, or starting the recording can be left to the users. Recording can be defined on different levels: for users, queues, and campaigns.
- Configuring System E-Mail Settings
- Chats
- Configuring S3 Storage Folders
  This is not supported in Sinch Contact Pro on-premise.
- Launchpad and web chat
- Configuring SMS Settings
- Configuring Batch Job Server (BJS) Settings
- Configuring IP Desk Phone Settings
- Queue Callback
- Defining Location for Prompts
- Configuring Emergency Locations
  You use this procedure to configure Inteliquent credentials, emergency numbers, and notification numbers and addresses.
- Configuring Simple Notification Service Settings

Configuring Simple Notification Service Settings

This is not supported in Sinch Contact Pro on-premise.