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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Messaging Services
Sinch Conversation API
Sinch Conversation API is the gateway to all social channels your business is using.
Identifiers

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Secret manager
- Defining Password and Session Policies
- Channel Settings
- Modules
- Messaging Services
  - Configuring Messaging Services
  - Sinch Conversation API
    Sinch Conversation API is the gateway to all social channels your business is using.
  - Sinch WhatsApp Business API
    You can integrate Sinch WhatsApp Business API (formerly Wavy WhatsApp) as a messaging service.
  - Sinch SMS
    Sinch SMS allows you to send and receive SMS messages from and to your Sinch Contact Pro system.
  - Configuring Microsoft Teams integration
    With this integration, you can synchronize a user's status between Sinch Contact Pro and Microsoft Teams. When an agent's status in Microsoft Teams changes to Busy, their status in Sinch Contact Pro changes automatically to Not ready. When an agent is handling a call in Sinch Contact Pro, their status in Microsoft Teams changes automatically to Busy or Do not disturb, according to configuration.
  - Third-party SMS provider
  - Direct Facebook Messenger Integration
  - SAP Service Cloud (C4C) email integration
    Emails are uploaded from Sinch Contact Pro servers to the C4C servers and handled on the C4C side when you have the c4semail service configured.
  - SAP Service Cloud Version 2 email integration
    Emails are uploaded from Sinch Contact Pro servers to the SAP Service Cloud Version 2 servers and handled on the SAP Service Cloud Version 2 side when you have the c4semailv2 service configured.
  - SAP Emarsys integration
  - Social Channels 365
    SAP Social Channels 365 is a deprecated product.
  - Other SMS Integration
- Event-driven integrations
  You can use the event-driven integration (EDI) framework for integrating Sinch Contact Pro with web services both externally and inside the system.
- Personal Data Retention Times
  You can define how long conversations, recordings, and Outbound campaigns are stored in the system in System Management > Personal Data Retention Times. After the retention time, all data is anonymized or deleted.
- System Languages
- Priority

Identifiers

Sinch Conversation API uses different IDs to identify conversations, contacts, and messages. For more information, see Conversation API. These identifiers can be used to trace Sinch Contact Pro chat data across Sinch integrations.

Sinch Contact Pro stores the following Conversation API IDs for incoming (mobile originated) and outgoing (mobile terminated) events: contact_id, conversation_id, and message_id. To retrieve Sinch Contact Pro chat data, use the CMI resource /chatMessages.

Note that IDs are not stored in the following cases:

delivery errors in case sending response to a customer conversation fails
agent left/joined a conversation in Sinch Chat
when the disconnect prompt is sent by Sinch Contact Pro (if configured)
messages sent via CMI /messages