Configuring E911 in System Configurator

To configure these settings, you need the Emergency Admin role.
Note: You may not be able to update all of these settings. If you need any changes, contact Sinch.

System Services

  1. On the System Configurator main screen, choose System Services > Emergency Location Settings.
  2. Configure the settings according to the following table.
    Field Description
    Inteliquent API URL Enter the URL of your Inteliquent Services API.
    Set Inteliquent API Secret To enter the API secret, select this option.
    Inteliquent API Secret Enter the API secret located in Inteliquent Customer Portal > Admin > API Key.
    Set Inteliquent API Key To enter the API key, select this option.
    Inteliquent API Key Enter the API key located in Inteliquent Customer Portal > Admin > API Key.
    Emergency Numbers Enter a comma-separated list of emergency numbers. A call to any of these numbers triggers the emergency location delivery and notifications are sent.
    Send Email Notification To enable sending of an email notification to defined email addresses, select this option. The notification text informs recipients that an emergency call has been made, who made the call and when it was made. The content of the notification is pre-defined and cannot be modified.
    Email Notification Addresses Enter a comma-separated list of email addresses to which the notification is sent.
    Email Queue for Sending Notifications Choose the queue from which the email notification is sent.
  3. Save your entries.
    Note: When you save the configuration, information related to API secret and key settings is no longer displayed on the user interface: the checkboxes and fields are grayed out. If you need to change API secret or key, select the respective checkbox first.

User Settings Template

Agents need the emergency feature enabled.

  1. Choose User and Role Management > User Settings Template and search for the template for which you want to enable the emergency location feature.

    The search result list appears.

  2. Choose the template by double-clicking it.
  3. Choose Communication Panel Settings.
  4. Select the option Enable Emergency Feature.
  5. Save the template.