Script Reports

Script reports provide statistics of data that is formed during or after a contact when a script is used. Opt-in and survey IVRs also generate script results if the corresponding script name is defined in Survey IVR Settings, and questions and answers for reporting are defined in appropriate expressions of menu, choice and field elements.

Only selectable items are included in reports, not free-text answers, except the answers that are entered in IVRs with the field element. In that case, answers can be reported with up to two digits.

The following reports are available:

• Script Result - Volume

• Script Result - Queue Volume

• Script Result - Queue Volume per Day

• Script Result - Agent Group Volume

• Script Result - Agent Volume