You can analyze a chat's content using AI. The analysis is shown in Communication Panel when the chat has ended.

Before configuring an event driven integration (EDI) for chat AI analysis, make sure you have the following configurations in place in System Configurator.

To configure post-chat AI analysis, go to System Configurator > System Management > Event-Driven Integrations.

You can save the AI analysis in SAP Service Cloud (C4C) and SAP Service Cloud Version 2 It will be shown in the Notes field.