On-hold music
Contact Pro prompts include a on-hold music that is free to use. If you want to change the music, you can do so. But when adding music as a prompt make sure you are not violating any copyrights. If you use copyrighted music, you must pay royalties to the legal copyright owners.
Change the on-hold music the same way as other prompts:
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Create the prompt file.
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Save the prompt.
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Go to Schedules and define the new on-hold music for queue(s).
