Chat Improvements
Chat handling has been improved.
Chat Input Cleanup
The source formatting of a copied content in a chat message can now be removed before it is sent to a customer. You define which formatting is allowed in . Agents use the chat cleanup function in Communication Panel, and the message is tidied up according to the configuration.
Chat Transcript
The chat transcript for agents now shows the prompts displayed to customers (such as You are number 1 in queue) and notification messages such as the following:
The agent is also informed if the customer has several chat windows open and closes one; the chat is still active and the customer may return to the chat conversation. If the customer closes all open chat windows, the chat will end after a timeout.
Support for Custom Translations in Launchpad and Web Chat
Support has been added for using custom translations in Launchpad and Web Chat. The URL for fetching translations can be defined in the Visitor Intermediate Client API. See details in API documentation. ID: SCC-338