Improvements in RESTful Interfaces

The following changes are made in the following interfaces.

Restful Contact Management Interface (CMI)

New Fields

CMI now provides the following data for contacts:

Connection time
Waiting time
Talking time
Wrap-up time

Restful Monitoring Interface (RMI) improvements

The SQL query of request contactSummaries has been optimized and changeTimeStamp value fixed to be checked for active conversations (contacts) as well.

Restful Analytics Interface (RAI) improvement

The query used by request contactHistory has been optimized.