System Configurator (SC)
The following changes and improvements have been made in System Configurator.
Queue-Specific Data Retention
You can now define the personal data retention time at queue level. Customer’s personal data is then retained according to this schedule.
To use this queue-level setting in , data retention times need to be defined also in .
Idle Chat Timeout
The minimum value of the setting Timeout for Idle Chats for channel level and queues has been changed to 3 minutes. The default value is still 10 minutes.
Reply Template Variables
WhatsApp static templates can now use the following template variables:
