System Configurator (SC)
The following changes and improvements have been made in System Configurator.
Queue-Specific Data Retention
You can now define the personal data retention time at queue level. Customer’s personal data is then retained according to this schedule.
To use this queue-level setting in
, data retention times need to be defined also in .Idle Chat Timeout
The minimum value of the setting Timeout for Idle Chats for channel level and queues has been changed to 3 minutes. The default value is still 10 minutes.
Reply Template Variables
WhatsApp static templates can now use the following template variables: