Miscellaneous Improvements
This section lists changes to the existing functions and features.
Synchronization of User Rights
A feature has been added to the User Right Sync job in Batch Job
Server (BJS). It adds those users not belonging to any user group to All Users
. If
the All Users
user group or Sinch internal role is missing, then no action is taken.
The reason for this is that users which don't belong to any user group are not visible in
System Configurator and can't be managed by for example Superusers as these users can only
be managed by the creator of the user.
Timezones Updated
Deprecated timezones have been removed and new ones added.
Managing WhatsApp Opt-Ins Outside Sinch Contact Pro
Now it's possible to disable WhatsApp opt-in checks when opt-ins are handled outside Sinch Contact Pro. This means that you take full responsibility of maintaining customer opt-ins elsewhere and Contact Pro assumes every customer has a permanent opt-in. An agent can start a conversation with any WhatsApp number from Communication Panel and the system only checks whether the 24-hour window is open. For configuration instructions, see the System Configurator document.
My Conversations View Settings Added to System Configurator
Configuration related to the My Conversations view available in CRMs has been added to System Configurator's user settings template. This means that settings no longer need to be defined in the embedded Communication Panel's URL. Administrators can specify if the My Conversations view is used, and the minimum height and width for the embedded Communication Panel. If in use, the My Conversations view will be used automatically when the size of the embedded Communication Panel drops under these limits.
For more information about configuring the My Conversations view, see either the System Configurator or Service Configuration document.