System Configurator (SC)

The following changes and improvements have been made in System Configurator.

User Template Settings

The following Communication Panel functions are configurable in User and Role Management > User Settings Template:

  • Communication Panel Settings block: The ability to pick, transfer, and mark as handled several conversations simultaneously: Enable Multiselect Option in Picklist
  • Communication Panel Contact Center block:
    • The ability to print or save a conversation as PDF: Show PDF Button
    • To ability to download recordings: Show Recording Download Button
    • To maintain a recording activity log for the actions of downloading or listening to a call recording: Use Recording Activity Log

In addition to this, settings in these blocks were rearranged to align the blocks' content.

Queue Dialer

Queue dialer in predictive mode will now dynamically increase or decrease the campaign calls made according to the abandoned ratio.