Dashboard

Serving Status

Now you can view queue serving status with the Serving Status, which loads three vertically scaled cards automatically: Queues, Agents, and Conversations. You can resize and move the cards according to your needs. In the Queues card, you can define which queues are displayed by selecting them in the card's settings. Based on your selections in the Queues card, the UI dynamically loads serving agents associated with those queues into the Agents card. Subsequently, the Conversations card populates with conversations involving the selected agents.