Miscellaneous improvements

This section lists changes to the existing functions and features.

OData service

OData enables you to consume Sinch Contact Pro reporting data in any OData-compatible solution and link with other business data.​ Confidential information (such as chat content and script results) is excluded by default but can be enabled on request​. This is a beta-level release, and supported OData versions are 3.0 and 4.0​. If you want to use this feature in your system, create a support ticket.

Error handling for email sending

In certain cases, the system tried to resend failed emails, resulting in unnecessary error messages. Now the email server will no longer retry sending emails if the following error messages are encountered:​

  • 5.4.1 Recipient address rejected​

    This may happen, for example, due to a typo in the destination email address.

  • 5.1.1 Recipient not found on this system

    This may happen if the destination email address is not valid.​

Python version upgrade

Python version dependency in Sinch Contact Pro is upgraded to Python v.3.12. If you are using customizers (IVR or Contact Center), you should verify the functionality in your test tenant before the 24Q2 upgrade.

SAPUI5 update

The SAPUI5 framework used by Communication Panel, Launchpad, and Data Protection Officer (DPO) Tool has been updated to version 1.71.60.

Contact Trace Record ​(CTR)

CTR, which is a metadata file for a call recording and consumed by Quality Monitoring Server (QMS) solutions such as Calabrio, now has the following information:
  • queue ID​
  • queue name​
  • queue language​

The data can be used, for example, to specify a language for a speech-to-text engine.​

Windows 11

Communication Panel, Dashboard, DPO tool, and System Configurator are now compatible with the Windows 11 operating system.