System Configurator (SC)
The following changes and improvements have been made in System Configurator.
Display name for email
You can define a display name per email address in System Configurator.
The email recipient sees this and the email address as sender.
If a queue has several addresses, the display name can be configured for all or just one address. You can also configure an email display name for an agent. Agents see the display names in the email's From field.
You can use the display name with the SMTP email sending method. OAuth isn't supported.
To configure this for:
- an email queue, go to .
- for an agent, go to