Communication Desktop (CDT) and IP Desk Phones

This documentation describes the use of the following:

The following tables contain the functions that different phone terminals include.

  • x = supported by the phone terminal

  • x1 = supported depending on the manufacturer model of the IP desk phone

  • N/A = not supported by the phone terminal

Table 1. Telephony Functions

Functions

Communication Desktop (CDT)

Communication Desktop (CDT) in MTD Mode

IP Desk Phone

Personal extension number (extension dialing)

x

x

x

Hold and retrieve

x

x

x1

Blind transfer

x

x

x

Consultative call transfer

x

x

x

Call forwarding

x

x

x

Consultation call

x

x

x

Redial

x

x

x1

Quick dialing keys

x

x

x1

Missed, answered and dialed calls

x

x

x1

Voicemail services

x

x

x

Indicator for new voicemail message

x

x

N/A

Server-side recording support

x

x

x

Client-side recording support

x

x

N/A

Conference call

x

N/A

x1

Personal conference call bridge

x

N/A

N/A

Call volume control settings

x

x

x1

Ringback to a busy extension number

x

x

N/A

Call waiting tone

x

x

N/A

Internal messaging tool (messaging and SMS)

x

x

N/A

Call classification (for example for reporting purposes)

x

x

N/A

Internal video calls

x

N/A

N/A

Access to auto-allocation phone queues

x

x

x

Access to hunt group phone queues

x

x

N/A

Access to e-mail and chat queues

x

x

N/A

Attendant/switchboard functionality

x

x

N/A

Manager-assistant functionality

x

x

N/A

Muting calls

x

x

x2

Supervising calls

x

x

N/A

Language settings

x

x

x2

Table 2. Presence and Directories

Functions

Communication Desktop (CDT)

Communication Desktop (CDT) in MTD Mode

IP Desk Phone

Access to Sinch Contact Center directory information

x

x

N/A

Access to Sinch Contact Center presence information

x

x

N/A

Local directory entries

N/A

N/A

x2

Personal presence management embedded on the UI

x

x

N/A

Personal presence management via MS Outlook calendar

x

x

x

Personal presence management via IVR service

x

x

x

Caller identification services from directory (BCM/local)

BCM

BCM

local
Table 3. Security

Functions

Communication Desktop (CDT

Communication Desktop (CDT) in MTD Mode

IP Desk Phone

Authentication based on user ID and password

x

x

x

Certificate-based single sign-on

x

x

N/A

Signal protocol encryption (TLS)

x

x

x

Audio stream encryption (SRTP)

x

x

N/A

Restricted extension (for example barring rules)

x

x

x

Https support

x

x

N/A

Administrative settings PIN code protected

N/A

N/A

x
Table 4. Integration

Functions

Communication Desktop (CDT)

Communication Desktop (CDT) in MTD Mode

IP Desk Phone

Server-side or client-side SAP CRM integration

Server

Server

N/A

Server-side or client-side SAP ERP integration

Server

Server

N/A

Call based on MS Office/Outlook data (using the copy-paste function)

x

x

N/A

Call based on MS Office/Outlook data (using the drag-and-drop function)

N/A

N/A

N/A

MS Outlook calendar integration (personal presence management)

x

x

x