Large Contact Center System

In large Contact Center implementations 200 – 1000 agents receive calls, e-mails and other messages in 10–100 queues. System is running 24/7 hours. All virtual units have instance on more than one server for redundancy.

In the following figures, you can find an example of server usage and virtual units of a system.

Figure 1. Servers in a Large Contact Center


Figure 2. Virtual Units in a Large System