About This Document

Note:

Constraints:

• The business scenarios that are presented here serve as examples of how you can use Sinch Contact Center in your company. The business scenarios are only intended as models and do not necessarily run the way they are described here in your customer-specific system landscape. Ensure to check your requirements and systems to determine whether these scenarios can be used productively at your site. Furthermore, we recommend that you test these scenarios thoroughly in your test systems to ensure they are complete and free of errors before going live.

• This Master Guide primarily discusses the overall technical implementation of Sinch Contact Center, rather than its subordinate components. This means that additional software dependencies might exist without being mentioned explicitly in this document. You can find more information on component-specific software dependencies in the Installation Guide.