Document History

Table 1. Document History

Document Version

Date

Description

4.0

2013/02/07

SP04 version: Authentication, authorization and audit log issues added in Integration Interfaces. List of Important SAP Notes reorganized.

5.0

2013/06/17

Prerequisites and the List of Important SAP Notes updated.

6.02

2014/02/19

SP06 Patch 1 note, ETC required also for external agents; .NET version is the newest 4.0 compatible version, SAPBCMCloudConnector.msi added to software packages.

7.0

2014/06/16

SP07. Product Name changed to SAP Contact Center.

8.0

2015/05/07

SP08: E-mail task routing description added.

9.0

2016/01/13

SP09 version: ECF widget introduction added.

10

2016/08/18

SP10/1608 release: cloud edition delivery added, Java 7 support ended, Restful Interfaces added

11.1705

2017/06/06

FP11/1705 release: New restful interface, Contact Management Interface (CMI) added.

11.1708

2017/08/29

1708 release: New external messaging services added to functional overview.

12.1711

2017/11/27

FP12/1711 release

13 2018/12/14 FP13 release
14 2019/05/10 FP14 release
15 2019/11/29 FP15 release
17 2021/04/20 FP17 release