Implementation Steps

Implementation of Sinch Contact Center requires the following steps:

1. Planning. For more information, see the chapter Overall Planning.

2. Installing hardware and software prerequisites.

3. Installation with the Infrastructure Administrator (IA) tool. For more information, see the Installation Guide.

4. Configuring the system and user accounts with the System Configurator (SC) tool. For more information see System Configurator.

5. Delivering terminal components on the client workstations. For more information, see the Client Workstation Guide.