Home
User and Role Management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
User Rights Management
Managing Rights for DPO and Customer Consents
There are two data security -related user rights Data Protection Officer (DPO) and Customer Consent that are not included in any roles but they must be given to a person separately:

User and Role Management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Printing User's Personal Data
- User Rights Management
  - User Interface Options
  - Managing Rights
  - Implicit Rights
  - Access Types
  - Object Types
  - Default Roles
  - Managing Rights for DPO and Customer Consents
    There are two data security -related user rights Data Protection Officer (DPO) and Customer Consent that are not included in any roles but they must be given to a person separately:
  - Viewing Summary of Rights
  - Access Rights
- Managing User Groups
- Managing User Roles
- Creating New User Accounts
- Anonymous User
  A technical anonymous user is needed to ensure that only authorized access to the reply templates is allowed.
- Using User Settings Templates
- Update Wizard for Users
- Deleting Objects

Managing Rights for DPO and Customer Consents

There are two data security -related user rights Data Protection Officer (DPO) and Customer Consent that are not included in any roles but they must be given to a person separately:

Data Protection Officer (DPO)

The Data Protection Officer (DPO) right enables a user to search and delete personal data with the Generate Personal Data Report tool, see Security Guide Personal Data Protection.

To give a user the Data Protection Officer (DPO) right:

On the System Configurator main screen, choose User and Role Management > Users > Search, select the person and open it by double-clicking.
In the User Rights panel, in the Type pull-down menu, select the User Service.
In the list of services, select the Data Protection Officer (DPO) checkbox.
Save.

Customer Consent

The Customer Consent right enables managing customer consents in SC System Tools > Customer Consents. When customers call a contact center queue where recording is used, there can be an IVR that asks if they give their consent to record the call, and consent information is saved in database.

To give a user the Customer Consent right:

On the System Configurator main screen, choose User and Role Management > Users > Search, select the person and open it by double-clicking.
In the User Rights panel, in the Type pull-down menu, select the Customer Consent.
Select the required checkboxes of View. Modify, Create, Delete, and Manage.
Save.