Poly (Plantronics)

The prerequisites for using Poly (Plantronics) headset controls, such as answer, hang up and mute, in Communication Panel

Prerequisites

To use Poly headsets for call handling:

  • Use Google Chrome or Microsoft Edge browser with Windows operating system.
  • Install Plantronics Hub on your workstation.
  • Select POLY | Plantronics as the Audio Device Brand in the Communication Panel settings.

Supported Devices

Headsets are tested with the firmware version mentioned in the table. Use this version or later. Check the version and upgrade it via the Poly software.

You can see the established connection between Communication Panel and the headset in Plantronics Hub > Softphones > Softphones SDK > CC365.

ModelFirmwareComments
EncorePro 525 USBUSB v.136No issues with Microsoft Teams identified
EncorePro 715 USBUSB v.136No issues with Microsoft Teams identified
EncorePro 725 USBUSB v.136No issues with Microsoft Teams identified
Blackfire 72251.1153.1.1064Controls not working when Microsoft Teams is running
Voyager Focus UC + BT600V.500 + v.2120No issues with Microsoft Teams identified
Savi 8240 UCHeadset v.1725 USB v.3868
  • No issues with Microsoft Teams identified
  • Enable the following settings in Plantronics Hub:
    • Audio sensing
    • Headset to PC radio link: Active always
Savi 8245 UCHeadset v.1725 USB v.3869
  • No issues with Microsoft Teams identified
  • Enable the following settings in Plantronics Hub:
    • Audio sensing
    • Headset to PC radio link: Active always