Create and Send New Emails

Added in FP14.

  1. Click the Create New + button in the lower right corner of the panel and select Create Email from the list.
  2. The editing view appears. At this point you can close the new email window and if the email does not contain bodytext, the system asks to confirm the deletion of the email. If you have added bodytext to the email and want to close the window, the system asks if you want to save the message as a draft.
    1. Enter recipients addresses. To add the Cc and Bcc fields, click the corresponding button.
    2. Enter the email bodytext and possible graphics. Email bodytext maximum size is 2 MB. Warming message will be shown when body content size is close or above 2 MB.

      • You can add graphics either by drag-and-dropping or copy-pasting them. To copy and paste you can either use context menu or shortcut buttons, such as ctrl+c and ctrl+v in Windows, or command+c and command+v in MacOS.

        The added graphics also appear as attachments. If you remove the attachment, the corresponding graphics is removed as well, and if you remove the graphics, the attachment is removed as well.

      • Also emojis are supported. In Windows, click the Windows and . (period) button to open the emoji selection; in MacOS, use the keyboard shortcut Command - Control - Spacebar.

      • To use a reply template, choose the Reply Template button. For more information about reply templates, see Reply Templates.

    3. To attach optional attachments, choose the Add Attachment button, browse the file and choose OK.

      Email has fields which are mandatory to fill before an email can be sent. These fields are marked with * character in the title and an error message will be displayed if these fields do not have content. Also the field which is missing content will be highlighed.

      Note:

      Sinch does not virus scan attached files. We recommend running the virus scan at server, limiting file size and allowed file types to ensure safe operations.

  3. Choose one of the options:
    • Save saves the changes you made as a draft. The draft is available until you send the message, cancel it, or close the view.
      Note:

      Saving a draft email will prevent further email allocations until sent or cancelled, and may affect other conversation allocations as well.

    • Send sends it to the specified recipients.

    • Close provides options Yes to set the draft as pending, No to delete the draft or Cancel to continue working on the draft.

  4. To close the view, click Close.