Queue Info

Optional queue-specific information can be displayed during the offering stage of a conversation (or campaign data for campaign based conversation).

Administrators may define Queue Info for a queue in System Configurator Queue Management > Queues > CDT Settings.

The information can be a simple introduction sentence, or it can be made case-specific with the help of variables that can provide information of customers's number, the number where customer had first called, the name of the queue originally called, the current queue name, or possible extra data in the call.