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Monitoring and Reporting
Monitoring and Reporting
  • Monitoring and Reporting
  • Online Monitoring
  • Reporting
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  2. Reporting

    The Reporting application is a dynamic data warehouse for multidimensional OLAP analysis and SQL based Datamart reporting.

  3. Standard Reports
  4. Queue Reports
  • Reporting

    The Reporting application is a dynamic data warehouse for multidimensional OLAP analysis and SQL based Datamart reporting.

    • Reports with Microsoft Reporting Services
    • Reports with SAP BusinessObjects
    • Standard Reports
      • Agent Reports
      • Queue Reports
        • Queue - Serving Reports
        • Queue - Skill Reports
      • Volume Reports
      • Script Reports
      • Outbound Reports
      • OLAP Cubes Used in Reports

Queue Reports

Queue reports enable viewing the system from the queue point of view.

  • Queue - Serving Reports - how many agents have been serving in queues.

  • Queue - Skills Reports - how skill requirements are met in queues.

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