OLAP Cubes Used in Reports

Agent - Contact Handling Time – Annual, Monthly, Weekly, and Daily

Yes

N/A

N/A

Agent - Contact Handling Time per Queue – Annual, Monthly, Weekly, and Daily

Yes

N/A

N/A

Outbound Campaign - Agent Classifier Results – Annual, Monthly, and Daily

Yes

N/A

N/A

Outbound Campaign - Agent Results – Annual, Monthly, and Daily

Yes

N/A

N/A

Outbound Campaign - Campaign Results – Annual, Monthly, and Daily

Yes

N/A

N/A

Outbound Campaign - Classifier Reports – Annual, Monthly, and Daily

Yes

N/A

N/A

Queue - Skill Reports – Daily, Hourly, Quarter-Hourly

Yes

N/A

N/A

Script Result Reports – Volume, Queue Volume, Queue Volume per Day, Agent Group Volume, and Agent Volume

Yes

N/A

N/A

Outbound Campaign - Script Reports – Annual, Monthly, and Daily

Yes

N/A

N/A

Volume Report - Service Level and Volume Report - Service Level (Cumulative)

Yes

N/A

N/A

Volume Reports – Annual, Monthly, Weekly, Daily, Hourly, and Quarter-Hourly

Yes

N/A

N/A

Agent ­ Contact Handling Volume – Annual, Monthly, Weekly, and Daily

N/A

Yes

N/A

Agent - Utilization – Monthly, Weekly, Daily, and Quarter-Hourly

N/A

Yes

N/A

Agent - Work Done– Monthly, Weekly, Daily, and Quarter-Hourly

N/A

Yes

N/A

Outbound Campaign - Agent Calls – Annual, Monthly, and Daily

N/A

Yes

N/A

Outbound Campaign - Campaign Calls – Annual, Monthly, and Daily

N/A

Yes

N/A

Queue - Serving Reports – Daily, Hourly, and Quarter-Hourly

N/A

N/A

Yes