Outbound Campaign - Classifier and Agent Classifier Results

The classifier reports provide statistical information of the campaign script answers. There are 3 reports by time and campaign (without agent information, added in SP04); the annual, monthly, and daily, and 3 reports grouped by time, campaign and agent. Reports are based on the data in the cube CubCSSContacts.

The Classifier Reports are grouped by time unit – Campaign Name – Agent Name.

To filter data displayed in the report, define filters above the report:

Table 1. Filters
Filter Parameter	Description
Year/Month/Day	Choose one of the years/months/days available in the time dimension. The default value is defined by the day previous to the current day.
Campaign	Choose the campaign. Note: There is no default value; report is not shown until a campaign has been selected.
Call Result	Choose the call results of your interest. The default value is All.
Group	Choose the group whose information you are interested in. The default value is All.
Customer Result	Choose the customer result of interest. The default value is All.

The report includes reporting data for the following items:

Table 2. Report Column Descriptions
Column type	Column	Description
Campaign Information	Year/Month/Day	Choose the time period of your interest.
Campaign Information	Campaign Name	Name of the Outbound call campaign
Agent		Agent name
Customers (Total)		Total number of customers. The number may change during campaign.
Number of Allocated Customers		Number of customers that are allocated for the specified agent.
Call Results	Customer Result	Technical call result
	Name of Call Result	Call result as it is shown in end-user application user interface.
	Number	Number of defined call results.
	Percentage	Percent of each call result per agent of all call results.