Personal Data Retention Times

You can define how long conversations and Outbound campaigns are stored in the system in System Management > Personal Data Retention Times. After the retention time, all data is anonymized or deleted.

To use automatic data removal:
  1. Select the checkbox Enable Automatic Data Removal.
  2. In Automatic Data Removal Start Date, define the date after which data must have been saved to be removed. If no date is defined, no data is removed.
  3. Define retention times separately for calls, e-mails, chats and Outbound campaigns. If no retention time is defined, no data is removed.
example: You have selected the checbox Enable Automatic Data Removal, defined the Automatic Data Removal After to be 1.1.2018, and Retention Time for Calls to be 1 year; the data removal starts on 1.1.2019 only.

Retention times apply to all data except for directory and consent data, which are only removed on request. Outbound Campaigns are removed when their retention time has expired and they either have reached their end date or have been completed (Dialer Status COMPLETED).

For more information about data deletion, anonymizing, blocking and other personal data protection issues, see the Security Guide section Deletion of Personal Data.