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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Messaging Services

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Defining Password and Session Policies
- Channel Settings
- Modules
- Messaging Services
  - Configuring Messaging Services
  - Sinch Conversation API
    Sinch Conversation API is the gateway to all social channels your business is using.
  - Sinch WhatsApp Business API
    You can integrate Sinch WhatsApp Business API (formerly Wavy WhatsApp) as a messaging service.
  - Sinch SMS
    Sinch SMS allows you to send and receive SMS messages from and to your Sinch Contact Pro system.
  - Third-Party SMS Provider
  - Facebook Integration
  - SAP Service Cloud (C4C) Email Integration
    Emails are uploaded from Sinch Contact Pro servers to the C4C servers and handled on the C4C side when you have the c4semail service configured.
  - Social Channels 365
    You can integrate Social Channels 365 as a messaging service.
  - SMS Integration
- Personal Data Retention Times
  You can define how long conversations and Outbound campaigns are stored in the system in System Management > Personal Data Retention Times. After the retention time, all data is anonymized or deleted.
- System Languages
- Priority

Messaging Services

Prerequisites

SMS Server Session Object set to HTTP in System Management > Modules > SMS Server
Incoming and outgoing Internet connection in SMS Server, for example, via reverse proxy

Added in 1708.

In Messaging Services you set up external services such as Facebook, SMS 365, Twilio, as of 1911, Social Channels 365, Sinch, and Wavy.

Configuring Messaging Services
Facebook Integration
SMS Integration (SMS 365)
WhatsApp Integration.
For configuration, see Sinch WhatsApp Business API or Social Channels 365.
Certain files are not allowed to be sent through social channels (from agents to customers). For more information, see the documentation of the provider in question.
Social Channels 365 (WhatsApp, Viber, and Telegram)
Sinch SMS
Sinch WhatsApp Business API
Sinch Conversation API
Note that in Sinch Conversation API:
- ViberBot does not provide customer telephone number but an ID is provided instead.
- Facebook does not provide customer name but an ID is provided instead.

The configuration in System Management > Modules > SMS Server > SMS Interface is only for outgoing CDT SMS messages.